Taste by Solgine
Last updated: November 11th, 2025
At Taste by Solgine, all services and products are handcrafted, prepared fresh, and require time, ingredients, and preparation work. For that reason, all sales and deposits follow the terms below.
2.1 Catering / Events / Private Chef
• Cancellations made more than 72 hours before the event:
• Deposit remains non-refundable.
• Cancellations made within 72 hours of the event:
• Client is responsible for full payment, depending on preparation already completed.
2.2 Food Orders (pickup or delivery)
• No cancellations or refunds once preparation has begun.
• For small orders, cancellations within 24 hours are not refundable.
Because all food items are made to order and perishable, we do not accept returns or issue refunds after pickup, delivery, or shipment.
This includes:
• Cremas
• Confiture
• Pastries
• Chiktay
• Gourmet items
• Custom menu creations
• Any fresh or frozen products
If you do not pick up your order during the agreed time window:
• No refunds will be issued.
• Items will not be remade without full repayment.
Rescheduling may be possible depending on availability.
Deposits cannot be transferred to another date without approval.
Taste by Solgine is not responsible for delays or cancellations caused by situations beyond our control (weather, emergencies, natural disasters, etc.).
Refund & Cancellation Policy
2. Shipping Policy
Taste by Solgine**
Last updated: [Insert Date]
Taste by Solgine ships selected products such as:
• Confiture
• Cremas (where permitted)
• Pastries that can safely travel
• Dry goods
• Non-perishable items
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We ship using trusted carriers such as:
• USPS
• UPS
• FedEx
Shipping times vary by location.
Once shipped, we are not responsible for carrier delays.
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We package all products using:
• Insulated liners
• Gel ice packs (if needed)
• Protective cushioning
• Food-safe materials
However, once the package is in transit, we cannot control temperature or handling.
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Taste by Solgine is not responsible for:
• Lost packages
• Stolen packages
• Delayed deliveries
• Damages caused by the carrier
If your package arrives damaged, please contact the shipping carrier directly to file a claim.
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If the customer enters the wrong address:
• We are not responsible for lost packages.
• No refunds will be issued.
Please double-check your information before ordering.
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Due to the nature of food products, we do not accept returns under any circumstances.
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✅ **3. Delivery Policy
Taste by Solgine**
Last updated: [Insert Date]
Taste by Solgine offers local delivery for customers in the surrounding Indianapolis area.
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Deliveries are made within a specific time frame.
We cannot guarantee exact minute-by-minute delivery times due to:
• Traffic
• Weather
• Route delays
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Customers must:
• Provide a correct, complete address
• Ensure someone is available to receive the order
• Answer phone calls/messages during delivery window
If no one is present:
• Driver may leave the item if safe to do so
• OR the order may be returned to us
• No refunds or replacements will be issued
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Once the customer receives the order:
• Taste by Solgine is not responsible for food mishandling
• Customer must refrigerate, chill, or store properly
• Hot food must be consumed immediately or kept warm safely
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Delivery delays may happen during:
• Storms
• Snow
• Heavy rain
• Unsafe driving conditions
We will do our best to notify you ahead of time.
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Delivered food items cannot be returned or refunded.
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